01
Section 01
Eligibility
Refund eligibility depends on the selected plan, billing cycle, activation status, actual usage, onboarding work already delivered, and any written agreement made before purchase.
02
Section 02
Non-Refundable Items
Custom implementation, migration, training, configuration, template work, integration assistance, and completed support services may be non-refundable once work has started.
03
Section 03
How to Request a Refund
Send the payment reference, registered email, company name, plan details, and reason for the request through the contact channel so the team can review the case.